Refund policy
Return/Exchange Policy
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Need to make a return? No problem!
We want you to love your purchase! If you're not completely happy with your item, see below on how to make a return.
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We provide a simple & easy returns process...
Fill out our Return Form and include it with your package or return your item in store!
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Questions about your return? Let us help!
Call us at 877-557-5322 or email us at customerservice@mhomovement.com
Return FAQ's
How Do I Make a Return?
View our Return Form HERE. Please print/fill out the form and include with your return package.
Eligibility for Return
The return must be handled within 30 days of purchase for refunds, or 60 days for exchanges.
The returned merchandise must be undamaged, unworn, unwashed, in original resalable condition, with tags.
Footwear that came inside of a box must be returned inside of a second, outer box. If sent back without an outer box, a 20% fee will be charged.
Return Shipping Labels
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Refunds on Discounted Items
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Final Sale Items
Items discounted at 30-39% are only eligible for exchange or store credit.Â
Items discounted at 40% or more are FINAL SALE. No exchanges, refunds, or store credit can be given.
Climbing gear, water filters, underwear, and food items are FINAL SALE.
NOTE: For safety reasons, we follow industry standards with respect to Climbing Gear, Underwear, and Water Filters. We cannot accept returns of climbing gear/protection, ropes, webbing/cord, harnesses, underwear, or water filters -- all sales are FINAL on these items.
Can I Make a Return In Store?
Yes! Items may be returned or exchanged at any of our store locations, no return shipping fee needed! We encourage you to read through the MHO return policy above to ensure your item/s are valid to be returned or exchanged. If you have any questions that are not addressed in the policy or on the form, please feel free to reach out to us by email at customerservice@mhomovement.com.
Holiday Season Return Policy
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Manufacturer's Warranty
Many of the products we sell come with limited or lifetime warranties. Check the website for the brand that makes the product to determine the warranty and return policy. Some brands prefer to handle damaged or defective items themselves, while others prefer the customer to return the item where purchased. If you have a warranty issue with a product purchased from our website or in our stores, you can either bring it into one of our stores, return it directly to the manufacturer or call for a Return Authorization and instructions on where to send it.
877-557-5322
Customer Service
Mon-Fri 9:00am - 5:00pm CST
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