Shipping and Sales Information
Cost of Shipping
Orders of $95 or more qualify for free shipping! Orders under $95 ship for a flat rate of $10 for standard shipping.
Free shipping is not available on orders with a total weight over 35 lbs. or on oversized items such as luggage, crash pads, dog beds, etc. This also includes Bogg Bags which have a $15 shipping fee.
Additional shipping charges may apply to orders shipping outside the Continental US.
Estimated Order Processing & Shipping Timeline
Orders usually process and ship within 2-5 business days, and will take additional business days to be delivered once it leaves our warehouse.
Delivery times depend on your shipping address location and can take anywhere from 2 to 10 business days after placing order. However, this is not a guarantee, and some orders may take longer. All orders ship from Southeastern United States.
Most orders placed after 3pm CST will not be processed until the following day. If you place it after 3pm CST on a Friday, it will not be processed until the following Monday.
MHO uses UPS and USPS for all shipping.
All orders placed for "In-Store Pickup" are subject to a 2-6 day processing period.
Item Availability
MHO operates 16 retail locations from which product is often sourced for orders. There is a very slim possibility that an item ordered on the site gets sold in the store before it can be boxed and shipped for an online order.
Package Theft or Destruction
If there is a chance of package theft or destruction, contact us and make arrangements for signature delivery. Mountain High is not responsible for theft or destruction of package.
Order Cancellations
Mountain High reserves the right to cancel any order that may have been processed incorrectly due to website or user error. This includes orders submitted with product, coupon code or a promotion that was not displayed or executed as intended.
Due to manufacturing delays, we are unable to accommodate bulk re-shipper orders at this time. Any order flagged as a bulk re-shipper may be canceled and refunded with or without notice.
Returns
Return shipping labels are not provided. Please reference our Returns page for additional information.