Shipping and Sales Information
Processing your order may take anywhere from 2-7 Business Days depending on the time of day your order was placed. An order placed using free ground shipping may take up to 5 days to process and up to 7 days in transit (to west coast) for a total of 12 Business Days, although its usually closer to 5. Shipping to the Southeast and Midwest is usually 1 to 4 days via Fedex ground. Saturday and Sunday do not count as Fedex does not pick up on weekends.
We strive to maintain an accurate inventory, but it is never 100% accurate. Mountain High Outfitters operates 12 retail stores from which we pull product for our internet sales. There is a slim possibility that an item ordered on the site gets sold in the store before we get a chance to pull it. The accuracy of our online inventory is also affected by shoplifting and clerical errors.
- Return shipping labels are not provided
- Free shipping on exchanges from Mountain High to customers is only available to customers in the US and Puerto Rico.
- Mountain High Outfitters uses FedEx and sometimes USPS for all shipping.
- We offer free shipping on internet orders over $49 to the lower 48 states. Free shipping may be any trackable method of our choosing. Free shipping is not available on orders with a total weight over 20 lbs. or on oversized items such as crash pads, dog beds.
**Mountain High reserves the right to cancel any order that may have been processed incorrectly due to website or user error. This includes orders submitted with product, coupon code or a promotion that was not displayed or executed as intended. **
2017 Holiday Shipping Info
For Christmas delivery (Dec. 24), orders must be received by these dates and times (CST):
Free Shipping on Orders over $49 :
- ANY ORDERS PLACED AFTER DEC 20, USING FREE SHIPPING METHOD, MAY ARRIVE AFTER CHRISTMAS
Express Shipping :
- Fedex 2-Day - Wednesday Dec. 20 - NOON (12PM)
- Fedex Next Day Air - Thursday Dec. 21 - NOON (12PM)