Shipping and Sales Information
- Orders of $95 or more qualify for free shipping!
- Orders under $95 ship for a flat rate of $8.50 for standard shipping
- Additional shipping charges may apply to orders shipping outside the Continental US.
- Orders usually process and ship within 2-5 business days, and will take additional business days to be delivered once it leaves us. Delivery times depend on your shipping address location and can take anywhere from 2 to 10 business days after placing order. However, this is not a guarantee, and some orders may take longer. All orders ship from Southeastern United States.
- Most orders placed after 3pm CST will not be processed until the following day. If you place it after 3pm CST on a Friday, it will not be processed until the following Monday.
- Item availability : MHO operates 16 retail locations from which product is often sourced for orders. There is a very slim possibility that an item ordered on the site gets sold in the store before it can be boxed and shipped for an online order.
- If there is a chance of package theft or destruction, contact us and make arrangements for signature delivery. Mountain High is not responsible for theft or destruction of package.
- Return shipping labels are not provided.
- MHO uses UPS and USPS for all shipping.
- Free shipping is not available on orders with a total weight over 35 lbs. or on oversized items such as luggage, crash pads, dog beds, etc. This also includes Bogg Bags which have a $15 shipping fee.
- Mountain High reserves the right to cancel any order that may have been processed incorrectly due to website or user error. This includes orders submitted with product, coupon code or a promotion that was not displayed or executed as intended.
- Due to manufacturing delays, we are unable to accommodate bulk re-shipper orders at this time. Any order flagged as a bulk re-shipper may be canceled and refunded with or without notice.
- All orders placed for "In-Store Pickup" are subject to a 2-6 day processing period.
