Shipping and Sales Information
- Orders of $69 or more qualify for free shipping!
- Orders under $69 ship for a flat rate of $8.50 for standard shipping
- Orders usually process and ship within 1-3 days. Delivery times depend on your shipping address location and can take anywhere from 2 to 10 business days. However, this is not a guarantee, and some orders may take longer
- Most orders placed after 3pm CST will not be processed until the following day. If you place it after 3pm CST on a Friday, it will not be processed until the following Monday.
- Item availability : MHO operates 13 retail locations from which product is often sourced for orders. There is a very slim possibility that an item ordered on the site gets sold in the store before it can be boxed and shipped for an online order.
- If there is a chance of package theft or destruction, contact us and make arrangements for signature delivery. Mountain High is not responsible for theft or destruction of package.
- Return shipping labels are not provided
- MHO uses UPS and USPS for all shipping.
- Free shipping is not available on orders with a total weight over 35 lbs. or on oversized items such as crash pads, dog beds, etc.
- Mountain High reserves the right to cancel any order that may have been processed incorrectly due to website or user error. This includes orders submitted with product, coupon code or a promotion that was not displayed or executed as intended.
- Due to manufacturing delays, we are unable to accommodate bulk re-shipper orders at this time. Any order flagged as a bulk re-shipper may be canceled and refunded with or without notice.
2020 Holiday Shipping Info
For Christmas delivery (by Dec. 24), orders must be received BEFORE these dates and times (CST):
Free Shipping on Orders over $69: 11:59pm DEC 15 - ANY ORDERS PLACED AFTER THIS TIME USING FREE SHIPPING METHOD MAY ARRIVE AFTER CHRISTMAS
2-Day Shipping - Friday Dec. 18 - NOON (12PM)
Next Day Air Shipping - Saturday Dec. 19 - NOON (12PM)